Delivery

Delivery to UK Mainland
Under 1Kg – Royal Mail 1st Class – 1-3 working days approx – £3.50
Under 1 Kg – Courier – Next working day – £6.50*
Over 1KG – Courier – Next working day – £6.50*
Orders over £100 – Free Delivery
Saturday delivery – Courier – £12
*Orders must be placed before 2pm the previous day

PLEASE NOTE: Delivery to some areas of Scotland and the Highlands will be made within 2 WORKING DAYS when dispatched on a NEXT WORKING DAY SERVICE.
This applies to the following postcodes:
AB30-31, AB33-38, AB41-43, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9*, IV1-56, IV63, KA27-28, KW1-3, KW5-18*, PA20-78*, PA80, PH17-26, PH30-50, ZE1-3, TR21-25
* Some deliveries within this postcode may take up to 4 days
PLEASE NOTE: Delivery to some areas of Scotland and the Highlands will be made within 2 WORKING DAYS when dispatched on a NEXT WORKING DAY SERVICE.
This applies to the following postcodes:
AB30-31, AB33-38, AB41-43, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9*, IV1-56, IV63, KA27-28, KW1-3, KW5-18*, PA20-78*, PA80, PH17-26, PH30-50, ZE1-3, TR21-25
* Some deliveries within this postcode may take up to 4 days

Delivery to Channel Islands, Nothern Ireland, Isle of Man
Under 1Kg – 1-3 days – Royal Mail 1st class – £3.50
Over 1Kg – 2 days – Courier – £9.95
Orders over £100 – 2 days – Courier – Free
*Orders must be placed before 2pm the previous day

Delivery to Central Europe by Courier to: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Portugal, Sweden, Spain and the Netherlands, is a minimum of £4.99 per order.

Delivery to European countries not included in the list above, together with Rest of the World deliveries (e.g. Australia, New Zealand, USA, South America, Canada etc…) is set at checkout and is variable. Sometimes these costs may appear higher than the actual, so for an accurate postage quote to these countries, please email us.

Please also note that individual countries set their own Customs and Import policies, which may mean that additional import tax needs to be paid to the relevant government at the point of entry. Unfortunately, we are unable to control these costs.

Dispach Times

We aim to dispatch all orders made before 2pm on the same day.

We do not process orders over the weekend or on bank holidays.
For orders that are sent on a Next Working Day courier service deliveries are made Monday to Friday between approximately 9am and 6pm.
Please note that, although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.
Please be sure to fill in the ‘Instructions for delivery’ box clearly stating instructions, especially where you want your order left if no one is in. However, be aware that if an instruction is given to leave an order ‘in a safe place’ and it is therefore delivered without a signature it is at the customer’s own risk.

NB – If you do not receive your order within 2-3 working days please get in touch so we can track your order and resolve the problem.

Returns & Exchanges

We hope you are delighted with your product, but if for whatever reason you are not happy, please return it to us at:

Hidalgo Equine
Caterham
Lower Daggons
Fordingbridge
Hampshire
SP6 3EE

Please include your name, address and reason for return/request for exchange. We recommend you send it by recorded delivery.

Exchanges – We are happy to exchange items for different sizes or colours provided the item is completely unmarked and in the saleable condition. Please send it back to us and we will swap it for the size and/ or colour required. Please remember to enclose a cover note with your details, and the details of the exchange required.

Refunds – will be made for any items returned (at customers expense) which are in saleable condition, not damaged, and in original packaging within 14 days of you (the customer) receiving them.  Exchanges and Credit Notes will be given up to 30 days. Proof of purchase is required if not bought online.

Sales – Any item bought in a ‘Sale’ at a trade show, is not eligible for exchange or refund and is deemed to have been purchased as seen. Items bought in an ‘online sale’ can be exchanged for a credit note on the condition that the item is returned within 14 days of receipt. If a refund is required, notification in writing must be received within 7 days of receiving the item and the item must be returned within 21 days of receipt. (Consumer Contracts Regulations June 2014). In all cases the purchaser is responsible for return postage costs. Please note that sale items with defects cannot be returned soley for reasons of defects clearly declared in the description. All sale promotions & items are only available whilst stocks last and are limited to such.

Damage & Defects – Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for P&P refund.
If you are unsure your item will fit correctly please take care to ensure the item is not damaged or made dirty when trying on. We are not able to accept items that are in a ‘used’ condition unless there is a fault with the item.
We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed.

Couriers – Please note if an instruction is given to leave an order ‘in a safe place’ and therefore delivered without a signature the couriers insurance is invalidated. Hidalgo Equine cannot be held responsible if the goods are lost/stolen under these circumstances.

Copyright 2017 Hidalgo Equine, all rights reserved.

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Hidalgo Equine Ltd.

Caterham,

Lower Daggons,

Fordingbridge,

Hampshire SP6 3EE

01725 517 332

Company Number: 09310890

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